Refund Policy

HighlandsVIP Membership Card may refund service fees under certain criteria.  Criteria for refunds are to contact our office via phone and/or email before registering your card.

In general HighlandsVIP Membership Card offers a 30-Day, Money-Back Guarantee to all new customers, however specific exceptions exist for some services such as high speed internet services. Postal charges for online orders are not refundable.

In cases where refunds are issued they will be issued within 10 business days.  If the monies received from the customer were in the form of cash, check, or money order the refund will be made by company check.  If the monies received was via credit card, the refund will be made on the same card payment was taken on.


If you have any questions or concerns about this Refund Policy please contact us by phone or by sending e-mail.

HighlandsVIP Membership Card

(502) 561-1291